Privacy Policy
1. Introduction
Welcome to ConvertChief ("we," "our," or "us"). We're committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect through our website https://www.convertchief.com and our related services (we'll refer to these collectively as the "Services").
If you use our Services, you're agreeing to this Privacy Policy. If you don't agree with anything in here, please don't use our site.
2. What Information We Collect
A. Personal Information
We don't require you to create an account or log in to use our file conversion tools. Because of this, we don't directly collect things like your name, phone number, or address.
B. Your Files and Content
When you use our file conversion services, you'll upload files to our servers. Here's what happens:
- Transient Storage: Your files are processed automatically. We don't look at them, copy them, or keep them permanently.
- Deletion: After processing, your files are automatically deleted from our servers within 1-24 hours. We do this both to protect your privacy and to manage our server space.
C. Information Collected Automatically
When you visit or use our Website, we automatically collect certain technical information. This doesn't identify you personally (we don't know your name from this data), but it includes things like:
- Your IP address
- What browser and device you're using
- Your operating system
- Language preferences
- Which site referred you to us
- Your general location (country/region)
We need this information to keep our site secure, make sure everything works properly, and understand how people are using our tools.
3. How We Use Your Information
Here's what we do with the information we collect:
- Provide our services — We process your uploaded files and convert them to the format you want.
- Improve our website — We use analytics to see how people interact with our tools so we can make them better.
- Keep things secure — We monitor for fraud, abuse, and security issues.
- Comply with the law — Sometimes we're legally required to collect or retain certain information.
5. Advertising
We don't currently show third-party ads on our website. If that changes down the road, we'll update this policy to let you know which advertising partners we're working with and how they might use data for personalized ads.
6. Email Communications
We don't send marketing emails or newsletters right now. If we start an email list in the future, we'll only email people who explicitly opt in. And you'll always be able to unsubscribe.
7. International Data Transfers
Our servers may be located in different countries. When you use our Services, your information might be transferred to and processed in these locations. By using our site, you're consenting to these transfers.
8. Your Rights (EEA and UK Users)
If you're in the European Economic Area or the United Kingdom, the GDPR gives you certain rights over your personal data:
- Right to be informed — You can know what data we collect (that's what this policy is for).
- Right of access — You can request copies of your personal data.
- Right to rectification — You can ask us to correct inaccurate information.
- Right to erasure — You can ask us to delete your data (like uploaded files).
- Right to restrict processing — You can ask us to limit how we use your data.
To exercise any of these rights, just contact us using the email below.
9. California Privacy Rights
If you're a California resident, the CCPA and CPRA give you specific rights:
- Right to Know — You can ask us what categories of personal information we collect about you.
- Right to Delete — You can request deletion of your personal information.
- Right to Opt-Out — We don't sell your personal information. But if we ever implement advertising that involves "sharing" data for behavioral ads, you'll have the right to opt out.
10. Children's Privacy
Our Services aren't intended for children under 13, and we don't knowingly collect information from them. If we find out we've accidentally collected data from a child under 13, we'll delete it right away.
11. Security
We've put in place reasonable technical and organizational measures to protect the information we process. That said, no internet transmission is ever 100% secure. While we do our best to protect your information, you should know that transmitting information to and from our Website carries some inherent risk.
12. Changes to This Policy
We may update this privacy policy occasionally. When we do, we'll change the "Last Updated" date at the top. The new version takes effect as soon as we post it. We encourage you to check back periodically to stay informed about how we're protecting your information.
13. Contact Us
Questions or concerns about this policy? Reach out to us at:
support@convertchief.com